The MDI Difference
MDI is revolutionizing the way people think about healthcare. Behind our products and services, the true difference of working with MDI comes from our approach to the business, to our customers and to our team.
- Customer Service
People are the backbone of any successful company, and ours have made MDI one of the strongest, most innovative companies in the healthcare industry. At the heart of everything we do is an honest commitment to customer service. - Dedicated Cross-Disciplinary Support Teams
Every MDI customer enjoys the benefit of a dedicated account director and embedded IT professional, focused on maximizing performance and ensuring the ongoing success of your business. These teams can provide support throughout the implementation and management process, from coordinating data transmission to technical support and training. - Innovation
Inspired by our dedication to customer service and propelled by a strong entrepreneurial spirit, we are in constant pursuit of practical, effective healthcare solutions for our customers. In fact, many of our most innovative services began as our IT team worked to answer a specific customer challenge. Those that are most useful often find their way into our product lineup. This commitment to innovation and collaboration has helped MDI earn accreditation as a Microsoft Gold Certified Partner. - Advanced Technology
Our data processing and storage capabilities are among the most advanced in the industry. MDI's in-house servers can process over 1 million claims in under 30 minutes, with complex algorithms that identify a wide range of claims errors and overcharges. Thanks to an embedded team of IT professionals, our clients enjoy virtually effortless access to all of these capabilities without costly investments in infrastructure and equipment. - Security
With MDI, your healthcare information is housed in one of the most technologically advanced and secure buildings in the country. Your data is backed by advanced security including:
- 24/7 onsite security team
- employee and visitor security checks
- dedicated hardware and software monitoring
- intrusion prevention
- firewalls
- enterprise-level virus scanners
- spyware prevention systems
In addition, this system is housed in our corporate headquarters, which is built to withstand a Category 5 hurricane and equipped with generators that can provide energy for up to 10 continuous working days. So no matter where you are located or when you need access to your data, we can ensure complete security and regulatory compliance.
Featured Articles 
Published: 08/30/2010
“Technology will speed up improvements in medicine” – Jacksonville Business Journal Ted Willich and E.A.R.L.® were featured in a ...
MDI Awarded GSA Schedule Contract
Published: 08/26/2010
Healthcare solutions company awarded a five-year contract to provide medical staffing and credentialing services for federal agencies. Ponte Vedra, ...
MDI Earns NIST Certification for Data Warehouse Security
Published: 08/24/2010
Jacksonville healthcare technology company earns NIST SP800 certification for secure healthcare data warehousing. August 17, 2010 – Ponte ...
